Concentrix Job | Chat Support Advisor Job | Work From Home | Urgent Hiring | Apply Online

Concentrix Job | Chat Support Advisor Job | Work From Home | Urgent Hiring

Job Summary

This position provides customer service support and resolution of routine problems regarding client’s product or services. Chat Support Advisor position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.

Job Description

  • Job Type: Work From Home
  • Post Name: Chat Support Advisor
  • Qualification: 12th Pass/Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.32000 Per Month

Job Responsibilities

  • Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Ensure service delivered to our customers meets contractual Key Performance Indicator
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Job Requirements

  • Strong computer navigation skills and PC Knowledge
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Ability to work as a team member, as well as independently
  • Ability to effectively communicate, both written and verbally
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Dependable with strong attention to detail

Apply Link: Click Here

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