Deloitte Is Hiring For Lead Junior Associate | Graduate Job | Work From Office Job | Urgent Hiring
Job Summary
This company is hiring for the role of Lead Junior Associate. In this role, you demonstrate expertise across the entire software development lifecycle, from design and coding to deployment and defect resolution, collaborating with stakeholders for effective delivery. Conduct peer and team reviews to maintain quality standards.
Job Description
- Company Name: Deloitte
- Job Type: Full Time
- Job Post: Lead Junior Associate
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Chennai, Hyderabad
Job Responsibilities
- Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
- Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
- Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
Job Requirements
- Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
- Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
- Comfortable communicating with technical and business stakeholders, both internally and externally.
- Ability to develop or maintain automation scripts preferred.
- Prior work for large-scale enterprise environments, especially with managed services providers.
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