Deltek Is Hiring For Customer Services Analyst | Job Updates | Work From Home
Job Summary
The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases. To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Analyst
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.44000 Per Month
Job Responsibilities
- Provide accurate and timely information to customers regarding their inquiries
- Resolve customer issues and provide support through live chat
- Collaborate with other team members to improve customer service processes and systems
- Ensure all cases are resolved within a timely manner
- Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
- Handle incoming customer calls and queries through our Customer Support Centre
- Manage and work on cases from the Support Operations Queue
Job Requirements
- Proficiency in using customer support software and chat tools
- Strong problem-solving abilities and attention to detail
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Sharepoint experience an advantage
- Ability to work independently and as part of a team
Apply Link: Click Here