Dunzo Associate Researcher Job – User Calling

About Dunzo 

At Dunzo, you will have an incredible opportunity to shape the way users buy their instant grocery & fresh needs for millions across India. You will shape cities that you’ve grown up in – by making them more accessible than ever before through the use of technology. We’re solving an extremely tough problem and we are looking for self-motivated and driven individuals to help us along the way!

What you’ll do:

  • Reach out to our Users, Partners and Merchants to understand their experiences and expectations:
  • This would include participant recruitment and interview scheduling, conducting short interviews  and surveys through voice calls and getting feedback from time to time
    1. Support the research and insights team with logging customer interview data and organizing it for analysis
    2. Help with post research work including coordinating on user incentive payouts
    3. The role is 5-days working from 10am-7pm. Weekly offs would be on any two days of the week

What you’ll need: 

  • Bachelor’s degree
  • Fluency in English and Hindi
  • Preferably speak at least one of these languages – Kannada, Tamil or Telugu

Who you are:

  • Customer centric: You are very passionate about providing an excellent experience to our end users, partners and merchants by understanding their requirements, problems and expectations
  • Empathetic: Are good at understanding the way people feel about different situations from the way they speak and express themselves
  • Researcher at Heart: Are interested in research and gathering insights and would want to pursue it later as part of your career
  • Take Ownership: Like to own your work and are willing to go the extra mile when needed, to help ensure our users have a great experience. Are comfortable with tight deadlines which might come up from time to time


  • Work experience in customer-centric industries or the E-commerce space is preferred
  • Experience working with customers from different regions in India and having a good understanding of  cultural differences
  • You communicate clearly and are good at explaining anything to anyone over the phone.

What you will love about us: 

  • Great company culture, you will find a culturally diverse team who are known for their work  effectiveness along with flexibility.
  • Work that stays at work, genuine work life balance.
  • Transparent communication across the board of all issues and achievements

Apply Link – Click Here

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