eBay Job | Work From Home | Customer Service Specialist | Urgent Hiring
Job Summary
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Specialist
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.42000 Per Month
- Location: Mumbai, India
Roles And Responsibilities
- Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes
- Share learning with team in daily huddles for exciting/unique issue/query worked
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Identify process gaps and share insights/process improvement which is helpful for seller/buyer
- Complete assigned tasks and responsibilities in a timely and efficient manner
- Handle day to day reactive issues with customers email and chat channel
- Share timely findings with the Account Manager and key stakeholder
Job Requirements
- Demonstrate strong probing and problem-solving skills
- Data interpretation and Quality insight understanding is an added advantage to succeed in this role
- Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
- Excellent time management, strong communication and interpersonal skills
- Ability to always remain professional
- Ability to work well in a team environment and collaborate effectively with others
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