StramYard Is Hiring | Customer Support Representative Job | Work From Home | Apply Now!

StramYard Is Hiring | Customer Support Representative Job | Work From Home

Job Summary

This company is looking for someone with strong experience in this field, able to make decisions on the go be supportive and innovative. You will be helping creators create some of the world’s best content by troubleshooting for them remotely.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Support Representative
  • Qualification: Any Graduate
  • Experience: 0-3 Years
  • Salary: Rs.46000 Per Month

Job Responsibilities

  • Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls
  • Have a mindset geared towards the team and company goals
  • Communicate clearly in writing to both technical and non-technical customers
  • Strategize, find common patterns and make data-driven decisions on the product
  • Always be friendly, helpful and supportive to customers
  • Help improve our customer knowledge base and other support materials
  • Collate customer feedback and communicate this to the product team

Job Requirements

  • Comfortable supporting customers via video and written communication
  • Great problem-solving abilities
  • A good understanding of the video content creator tooling landscape
  • Fluent English speaker with outstanding written and verbal communication skills
  • Ability to teach yourself new skills and find answers on your own
  • Exceptional troubleshooting skills

Apply Link: Click Here

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