eBay Recruitment 2025 | Work From Home Job | Customer Support | Job Updates
Job Summary
Prepare and conduct effective monthly action planning sessions, co-create strong SMART action plans with each teammate. Review your team’s action plans to ensure they are aligned with operational direction and identify actions that drive the right outcomes, and learn from these successes to demonstrate findings in each coaching interaction.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.32000 Per Month
Job Responsibilities
- Engaging in queue work to help your teammates serve our customers during high-peak times as requested
- Retain subject matter expertise in your LOB and remain a credible resource for your teammates and your organization
- Participating & sharing insights in regular business reviews (i.e. WBRs, MBRs)
- Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opportunities and prepare for effective coaching sessions
- Attending trainings to keep up to date with knowledge and upcoming changes in tools, product, policy and other related topics
Job Requirements
- Able to ensure Coach readiness and drive coach engagement for their LOB
- Able to analyze data and identify behavioral trends for complex coaching opportunities (individual and teams)
- Comfortable in dealing with complex changes and confident communicating with a senior audience
- Proven record of successful coaching to performance across multiple LOBs
- Able to analyze data and identify behavioral root causes and coach individual teammates to behaviors
Apply Link: Click Here