Egnyte Is Hiring | Customer Success Manager | Job Updates | Work From Home
Job Summary
As a Customer Success Manager you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with it’s most strategic customers to foster a “Customers for Life” environment and ensure customer retention.
Job Description
- Job Type: Work From Home Job
- Post Name: Customer Success Manager
- Qualification: Any Graduate
- Experience: 3 Years
- Salary: UpTo 9 LPA
Job Responsibilities
- Manage resolution of escalated customer issues
- Become a product expert including the technical knowledge and practical business applications
- Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements
- Keep customers informed of process and procedural changes
- Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues
Job Requirements
- Success managing customer relationships at a software or SaaS company
- Excellent communication skills (writing, listening, phone)
- Experience working across multiple, internal teams to resolve customer issues quickly and effectively
- A team player capable of high performance and flexibility working in a dynamic environment
- 3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
Apply Link: Click Here
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