Elastic Job | Work From Home | Customer Support Representative Job | Apply Now!

Elastic Job | Work From Home | Customer Support Representative Job

Job Summary

The Company Support team is seeking a Customer Support Representative to join a growing and ever-evolving team of rock stars. It’s imperative that you enjoy working from home, or an unaffiliated co-working space if you do not live adjacent to an Elastic workplace, and have a strong sense of self-direction.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Support Representative
  • Qualification: Any Graduate
  • Experience: 3 Years
  • Salary: Rs.33000 Per Month

Job Responsibilities

  • Performing deep analysis across many business systems for any issues related to accounts, billing, and subscription management
  • Understanding and helping us improve our business systems and processes to avoid customer issues
  • Communicating trends to Team Leads, Management, and Development to improve our offerings
  • Working directly with customers and internal teams via cases, chat, and web conferencing to understand and resolve issues found in accounts, billing, platform access, and partner integrations
  • Escalating within internal technical, development, and financial teams where necessary, owning all external communication with customers

Job Requirements

  • Strong ability to independently prioritize and manage your work in a distributed, dynamic, fast-paced environment
  • Creative problem-solving skills
  • A high level of enthusiasm and pride in your work, a strong ability to learn, and you see change and challenges as opportunities to make things better
  • Strong English communication skills, both written and verbal

Apply Link: Click Here

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