Elastic Job | Work From Home | Customer Support Representative Job
Job Summary
The Company Support team is seeking a Customer Support Representative to join a growing and ever-evolving team of rock stars. It’s imperative that you enjoy working from home, or an unaffiliated co-working space if you do not live adjacent to an Elastic workplace, and have a strong sense of self-direction.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Representative
- Qualification: Any Graduate
- Experience: 3 Years
- Salary: Rs.33000 Per Month
Job Responsibilities
- Performing deep analysis across many business systems for any issues related to accounts, billing, and subscription management
- Understanding and helping us improve our business systems and processes to avoid customer issues
- Communicating trends to Team Leads, Management, and Development to improve our offerings
- Working directly with customers and internal teams via cases, chat, and web conferencing to understand and resolve issues found in accounts, billing, platform access, and partner integrations
- Escalating within internal technical, development, and financial teams where necessary, owning all external communication with customers
Job Requirements
- Strong ability to independently prioritize and manage your work in a distributed, dynamic, fast-paced environment
- Creative problem-solving skills
- A high level of enthusiasm and pride in your work, a strong ability to learn, and you see change and challenges as opportunities to make things better
- Strong English communication skills, both written and verbal
Apply Link: Click Here