Etsy Is Hiring For Operations Specialist | Job Updates | Work From Home
Job Summary
Work closely with Engineering, Product, and Operations teams to design, build, and deploy new chatbot features and functionalities. Identify topics or automations actions to take on behalf of Etsy members and partner with Engineering, Product Experience to prioritize and implement.
Job Description
- Job Type: Work From Home
- Job Position: Operations Specialist
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: UpTo 4 LPA
Job Responsibilities
- Report, prepare, and present daily, weekly and monthly metrics across the team and CX operations, including presentations such as monthly and quarterly business reviews
- Partner with Analytics and Product Insights to calculate the impact expanding the chatbot to additional countries, Etsy’s Buyer and Seller apps, self-service automations and product launches, has on volume forecast and staffing
- Build, maintain and monitor chatbot success metrics within the Ulitmate.ai platform and Etsy’s data analytics platform Looker
- Partner with Conversation Designer to review and create action plans for low performing conversation flows, decreased resolutions and automations, to assist in advising the overall chatbot experience strategy
Job Requirements
- A collaborative spirit that encourages knowledge sharing and supports team success
- Skilled in documenting project objectives and results
- Enjoy challenging conventional methods when problem solving
- Strong analytical skills with a background in customer experience analysis
- Strong organizational skills for balancing multiple priorities
Apply Link: Click Here
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