FamPay Is Hiring | Customer Success – Video KYC | Apply Now

FamPay Is Hiring | Customer Success – Video KYC | Apply Now
About Company

FamPay helps teens make their own online and offline payments through UPI, FamPay App and FamCard. It is on a mission to raise a new, financially aware generation, and drive 250 Million+ Indian teenagers to kickstart their financial journey super early in their life. FamPay is building India’s first neo-bank exclusively teens.

Job Description

  • Job Type: Full Time
  • Post Name: Customer Success – Video KYC
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Upto Rs.7 Lakhs Per Annum
  • Location: Bangalore

Job Responsibilities

  • Gather and verify customer information, including personal and financial information, by asking appropriate questions
  • Conduct remote KYC (Know Your Customer) verifications of customers via video call
  • Handle customer queries and provide guidance on the video KYC process
  • Follow up with customers and escalate issues to management when necessary
  • Maintain accurate records and document all customer interactions
  • Ensure that all KYC procedures are followed as per the regulatory guidelines
  • Review customer documents to ensure they are valid and genuine
  • Stay up-to-date with changes in regulations and processes related to KYC

Job Requirements

  • Should be fluent in Hindi & any regional language
  • Brownie points if you are open to working in night shifts and/or rotational day shifts
  • Good Communication Skills (Hindi / English + Any regional language)

Benefits And Perks

  • Medical Insurance suiting your needs
  • Access to Mental health professionals
  • Friendly leaves policy that’ll make your friends jealous

Apply Link: Click Here

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