FamPay Is Hiring | Customer Success – Video KYC | Apply Now
About Company
FamPay helps teens make their own online and offline payments through UPI, FamPay App and FamCard. It is on a mission to raise a new, financially aware generation, and drive 250 Million+ Indian teenagers to kickstart their financial journey super early in their life. FamPay is building India’s first neo-bank exclusively teens.
Job Description
- Job Type: Full Time
- Post Name: Customer Success – Video KYC
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Upto Rs.7 Lakhs Per Annum
- Location: Bangalore
Job Responsibilities
- Gather and verify customer information, including personal and financial information, by asking appropriate questions
- Conduct remote KYC (Know Your Customer) verifications of customers via video call
- Handle customer queries and provide guidance on the video KYC process
- Follow up with customers and escalate issues to management when necessary
- Maintain accurate records and document all customer interactions
- Ensure that all KYC procedures are followed as per the regulatory guidelines
- Review customer documents to ensure they are valid and genuine
- Stay up-to-date with changes in regulations and processes related to KYC
Job Requirements
- Should be fluent in Hindi & any regional language
- Brownie points if you are open to working in night shifts and/or rotational day shifts
- Good Communication Skills (Hindi / English + Any regional language)
Benefits And Perks
- Medical Insurance suiting your needs
- Access to Mental health professionals
- Friendly leaves policy that’ll make your friends jealous
Apply Link: Click Here