IBM Recruitment 2024 | Technical Support Job | Work From Home/Office | Apply Now!

IBM Recruitment 2024 | Technical Support Job | Work From Home/Office

Job Summary

Candidate need to handle frontline Voice calls of IBM’s high value business customers using an IBM internal tool.

Job Description

  • Job Type: Work From Home
  • Post Name: Technical Support
  • Qualification: Any Graduate
  • Experience: 1-2 Years
  • Salary: Rs.33000 Per Month
  • Location: Gurgaon, India

Job Responsibilities

  • This position is primarily to provide service to the IBM customers through call/chat support
  • The role also includes responsibilities of managing support mailbox to ensure that all customer Emails are responded appropriately in defined TAT
  • The core job is to create PMRs/Tickets/Cases in the tool and send it to the technical team to resolve it further
  • The profile might also require handling escalations at points and also act as Shift in charge during weekends in absence of designated supervisors
  • The job will require candidates to handle inbound calls & Emails for issues reported for such offerings and provide support to them

Job Requirements

  • Good communication skills including written communication
  • Good learner to come up the learning curve to perform on various KPI’s such as Average Handling Time , Hold Time, Resolution etc.
  • Troubleshooting skills with critical thinking ability and Multitasking
  • Be self driven and self motivated to achieve high results
  • Good Listening/Comprehension capabilities
  • Ability to analyze complex scenarios and take appropriate actions basis findings

Apply Link: Click Here

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