IBM Recruitment 2024 | Technical Support Job | Work From Home/Office
Job Summary
Candidate need to handle frontline Voice calls of IBM’s high value business customers using an IBM internal tool.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support
- Qualification: Any Graduate
- Experience: 1-2 Years
- Salary: Rs.33000 Per Month
- Location: Gurgaon, India
Job Responsibilities
- This position is primarily to provide service to the IBM customers through call/chat support
- The role also includes responsibilities of managing support mailbox to ensure that all customer Emails are responded appropriately in defined TAT
- The core job is to create PMRs/Tickets/Cases in the tool and send it to the technical team to resolve it further
- The profile might also require handling escalations at points and also act as Shift in charge during weekends in absence of designated supervisors
- The job will require candidates to handle inbound calls & Emails for issues reported for such offerings and provide support to them
Job Requirements
- Good communication skills including written communication
- Good learner to come up the learning curve to perform on various KPI’s such as Average Handling Time , Hold Time, Resolution etc.
- Troubleshooting skills with critical thinking ability and Multitasking
- Be self driven and self motivated to achieve high results
- Good Listening/Comprehension capabilities
- Ability to analyze complex scenarios and take appropriate actions basis findings
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