IntouchCX Is Hiring | Work From Home Job | Customer Service Representative
About Company
It solutions deliver unmatched customer experiences and actionable insights, while leveraging our technology and innovation to improve performance and engagement. IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: 0-5 Years
- Salary: Rs.30000 Per Month
Job Responsibilities
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Maintain through knowledge of systems so that information can be researched and proper information is given to the customer
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Attend Team Meetings/additional training sessions as scheduled
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Identify and escalate priority emails to appropriate channels
- Coordinate with the co-workers, lead persons and other departments as appropriate
Job Requirements
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to operate a phone system, personal computer
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Must successfully pass a background check if required
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
Apply Link: Click Here
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