IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Apply Now

IntouchCX Is Hiring | Work From Home Job | Customer Service Representative
About Company

It solutions deliver unmatched customer experiences and actionable insights, while leveraging our technology and innovation to improve performance and engagement. IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Service Representative
  • Qualification: Any Graduate
  • Experience: 0-5 Years
  • Salary: Rs.30000 Per Month

Job Responsibilities

  • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
  • Maintain through knowledge of systems so that information can be researched and proper information is given to the customer
  • Responsible to handle inquiries in a manner which meets quality and performance standards
  • Attend Team Meetings/additional training sessions as scheduled
  • Learn and retain a thorough working knowledge of all existing and new processes and procedures
  • Identify and escalate priority emails to appropriate channels
  • Coordinate with the co-workers, lead persons and other departments as appropriate

Job Requirements

  • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
  • Ability to operate a phone system, personal computer
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Must successfully pass a background check if required
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow up multiple tasks/details with accuracy and timeliness

Apply Link: Click Here

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