IntouchCX Job | Work From Home | Back Office Agent Job | Urgent Hiring
Job Summary
Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered.
Job Description
- Job Type: Work From Home
- Post Name: Back Office Agent
- Qualification: Bachelor’s Degree
- Experience: 0-3 Years
- Salary: Rs.29000 Per Month
Job Responsibilities
- Maintain thorough knowledge of systems
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Process data in various formats such as video, images, or text
- Attend Team Meetings/additional training sessions as scheduled
- This position offers a great career opportunity for successful candidates to work with a leader in retail space automation
- Achieve assigned Key Performance Indicators
Job Responsibilities
- Ability to adhere to all organizational policies and procedures
- Above average written communication skills Ability to work in a fast-paced, hectic, changing environment
- Must successfully pass a background check
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
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