KuKu FM Job | Work From Home Job | Customer Delight Associate Job | Hiring Now
Job Summary
This role involves handling customer inquiries and issues through a blended process that includes phone calls, chat, and email support. The ideal candidate will possess excellent communication skills, be team-oriented, and be proficient in English and Hindi.
Job Description
- Job Type: Work From Home
- Post Name: Customer Delight Associate
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.34000 Per Month
Job Responsibilities
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Utilize various tools and software to manage customer support efficiently
- Provide exceptional customer service through phone calls, chat, and email channels
- Collaborate with team members to ensure a seamless customer experience
- Assist in identifying and implementing process improvements to enhance the customer experience
- Address and resolve customer inquiries, issues, and complaints promptly and professionally
- Accurately document customer interactions and transactions in the CRM system
Job Requirements
- Comfortable with a blended process (phone calls, chat, and email support)
- Basic computer skills and familiarity with CRM systems and other customer support tools
- Ability to handle all types of users with patience and professionalism
- Proficiency in English and Hindi
- Strong organizational skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to manage time effectively and prioritize tasks
- Team-oriented with a collaborative mindset
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