Litera Is Hiring | Work From Home Job | SalesForce Support Representative
Job Summary
Your primary goal will be to provide exceptional customer support, resolve issues, and ensure customer satisfaction. As a Salesforce Support Representative, you will be responsible for assisting customers with their technical and functional inquiries related to it Salesforce products and services.
Job Description
- Job Type: Work From Home
- Post Name: SalesForce Support Representative
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.28000 Per Month
Job Responsibilities
- Collaborate with cross-functional teams to escalate and resolve complex issues that require advanced technical knowledge
- Document customer interactions, issues, and solutions in a detailed manner within the knowledge base
- Respond to customer inquiries and provide timely and accurate solutions via Tickets
- Contribute to the creation of knowledge base articles and help documentation for customer self-service
- Troubleshoot and diagnose technical issues related to Salesforce products, including configuration, customization, data quality, and integration matters
- Identify and communicate opportunities for process improvement and enhancements to the Systems team
Job Requirements
- Strong knowledge of Salesforce products, features, and capabilities
- Excellent problem-solving skills with the ability to analyze and resolve technical issues
- Ability to work independently and collaboratively in a fast-paced environment
- Proven experience in customer support, preferably within the Salesforce ecosystem
- Detail-oriented and organized, with strong time management skills
Apply Link: Click Here
Also Read: Canva Is Hiring | Work From Home Job | Community Manager | Urgent Hiring | Apply Online