Litera Is Hiring | Work From Home Job | SalesForce Support Representative | Apply Online

Litera Is Hiring | Work From Home Job | SalesForce Support Representative

Job Summary

Your primary goal will be to provide exceptional customer support, resolve issues, and ensure customer satisfaction. As a Salesforce Support Representative, you will be responsible for assisting customers with their technical and functional inquiries related to it Salesforce products and services.

Job Description

  • Job Type: Work From Home
  • Post Name: SalesForce Support Representative
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.28000 Per Month

Job Responsibilities

  • Collaborate with cross-functional teams to escalate and resolve complex issues that require advanced technical knowledge
  • Document customer interactions, issues, and solutions in a detailed manner within the knowledge base
  • Respond to customer inquiries and provide timely and accurate solutions via Tickets
  • Contribute to the creation of knowledge base articles and help documentation for customer self-service
  • Troubleshoot and diagnose technical issues related to Salesforce products, including configuration, customization, data quality, and integration matters
  • Identify and communicate opportunities for process improvement and enhancements to the Systems team

Job Requirements

  • Strong knowledge of Salesforce products, features, and capabilities
  • Excellent problem-solving skills with the ability to analyze and resolve technical issues
  • Ability to work independently and collaboratively in a fast-paced environment
  • Proven experience in customer support, preferably within the Salesforce ecosystem
  • Detail-oriented and organized, with strong time management skills

Apply Link: Click Here

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