Litera Is Hiring | Work From Home Job | Technical Support Executive | Apply Now!

Litera Is Hiring | Work From Home Job | Technical Support Executive | Urgent Hiring

Job Summary

You will play a crucial role in providing first-tier technical troubleshooting and problem-solving directly to our customers. As a key member of our Customer Care team, you will be responsible for answering technical inquiries related to product issues, best practices, configuration, and usage via email and phone to help achieve our customers’ goals.

Job Description

  • Job Type: Work From Home
  • Post Name: Technical Support Executive
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.30000 Per Month

Job Responsibilities

  • Analyze technical support cases and solve or escalate depending on the complexity of the issue
  • Conduct status checkpoints with customers on outstanding issues to ensure customer satisfaction
  • Resolve tickets within target metrics for response times, stale cases, customer satisfaction, case review/feedback, and others
  • Engage customers with empathy to determine and understand their objectives, both technical and non-technical
  • Manage multiple technical cases in a dynamic environment
  • Summarize technical issues in a logical and straightforward manner to both customers and internal stakeholders

Job Requirements

  • Ability to engage and empathize with customers to understand their goals and objectives
  • Excellent written and verbal communication skills
  • Ability to adapt to new situations and learn new software applications quickly
  • Customer-oriented attitude with a deep understanding of various technical issues
  • Strong MS Office skills and familiarity with various software applications

Apply Link: Click Here

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