McGrew Hill Is Hiring For Technical Support Analyst Job | Work From Home | Graduate Job
Job Summary
You will work with other IT teams to escalate and resolve complex issues, contributing to the overall efficiency and effectiveness of the IT service desk. You will be first point of contact for users requiring IT assistance, responsible for providing technical support and ensuring a high level of customer service.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Analyst
- Qualification: Bachelor’s Degree
- Experience: 2 Years
- Salary: Rs.48000 Per Month
- Location: Uttar Pradesh, India
Job Responsibilities
- Provide technical support to troubleshoot basic end-user issues and handle user administration tasks
- Participate in the knowledge management process to resolve tier 1 incidents
- Fulfilling all incidents and requests routed to IT Service Desk, handling incoming calls, emails, and chats, and tracking all information in the ticketing system
- Perform hardware and software asset management, ensuring accurate inventory and compliance with licensing agreements, and maintaining up-to-date records
Job Requirements
- Proficiency in using Microsoft Office applications for support, reporting, and documentation
- Strong problem-solving skills, with the ability to visualize and abstractly solve problems
- Good understanding of operating systems and application software to provide high-level support
- Ability to provide technical support over the phone, with excellent phone skills and a professional demeanor
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