Microsoft Job | HR Shared Services Support Specialist | Work From Home/Office
Job Summary
The ideal candidate will have hands-on knowledge of SAP HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations.
Job Description
- Job Type: Work From Home/Office
- Post Name: HR Shared Services Support Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.62000 Per Month
- Location: Hyderabad, India
Job Responsibilities
- Recommend solutions to process failings and contribute to the continuous improvement process
- Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems
- Ensure quality data entry completed within SLA depending on priority & complexity
- Independently responds to complex internal and external partner issues, advocating for the partner/customer, and influences the decision making on deliverables
- Participate in implementation of new business policies and processes
Job Requirements
- Experience with working in projects, process improvement skills, stakeholder management, mastery of processes and ability to train others
- Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency
- Solid knowledge and proficiency in SAP system (preferably HCM module, Employee Central, Success Factors)
- Willingness to work across varying work schedules (e.g. 6.30am-3pm/9.00am-5.30pm/1.30pm-10.00pm)
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