MyOperator Job | Customer Support Executive | Remote Job
About us
MyOperator was started with a vision to help businesses utilize cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues.
We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.
Job Description:
At MyOperator, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer support representative to join our team, managing inbound and outbound phone calls, email & chat requests, with a friendly, helpful approach.
- Job Type: Remote
- Salary: 4 LPA
- Qualification: Graduates
- Experience: 0-2 Years
Key responsibility area:
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Ensure high FCR% for Chat & Calls
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for Account Managers to review & action
Requirements:
- Graduate in any discipline
- Proven experience in a call centre customer support/service environment (Tech Support Environment Preferred)
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritise
- Able to work individually and as a team
- 6 Day Working with 1 Rotational Week off, also, may need to work during holidays.
Benefits:
- 100% Remote working
- Attractive incentives
- Paid time off
Apply Link:Click Here