OLX Is Hiring | Email Executive Job | Work From Home
About OLX
OLX help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Company is powered by teams around the world, who are unified in their ambition to help people get more from the world’s limited resources.
It’s 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.
Job Description
- Job Type: Work From Home/Office Job
- Post Name: Email Executive
- Qualification: Any Graduate
- Experience: Minimum 1 Year of Experience
- Salary: Rs.30000 Per Month
Job Responsibilities
- Acknowledging and resolving customer complaints on priority
- Ensuring customer satisfaction on responses and limiting dissatisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- To manage all daily tasks and duties related to the process with strict compliance to guidelines
- Call customer as per the process as and when required
- Maintaining the first response time within defined SLAs for Email and Social Media tickets
- Communicating and coordinating with colleagues, as necessary
- Knowing OLX products inside and out so that you can answer questions
Job Requirements
- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
- Working knowledge of CRM tools would be an added advantage
- Extreme dedication, sincerity, and willingness to go the extra mile
- Excellent written and verbal skills
- Good knowledge of basic computer skills
- Must possess ability to navigate multiple systems at once and multi-task
- Desire to work in a fast-paced, challenging environment
Apply Link: Click Here
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