Pearson Is Hiring | Customer Service Administrator | Work From Home | Urgent Hiring | Apply Now!

Pearson Is Hiring | Customer Service Administrator | Work From Home | Urgent Hiring

Job Summary

The successful applicant will be required to collaborate effectively with their colleagues in managing and continuously improving our processes to ensure consistently high levels of Customer Service and first-time resolution of queries for it’s customers.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Service Administrator
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: 5.4 LPA

Job Responsibilities

  • Ensure all Customer Service enquiries are processed and completed in an appropriate manner, within the team’s 24-hour Service Level Agreement (SLA)
  • Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
  • Working closely with the existing Pearson teams in India, UK, AU and China. The successful applicant will be fluent in Hindi, Punjabi and English
  • Maintain and update processes, policies and procedure documentation for internal stakeholders and customers Maintain and monitor service quality tracking/reporting tools designed to identify gaps, trends, or over achievement in service standards
  • Providing feedback and training to Partners to ensure Partners have the right information to hand

Job Requirements

  • Knowledge and familiarity of educational services is desirable
  • Demonstrated ability to make sound decisions in ambiguous situations
  • Demonstrable experience working with cross functional and international teams
  • Managed complex operations with efficiency and agility
  • Excellent oral and written communication skills

Apply Link: Click Here

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