PhonePe Is Hiring For Operations Associate | Work From Office Job | Freshers Are Eligible
Job Summary
As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster accordingly.
Job Description
- Job Type: Full Time
- Post Name: Operations Associate
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: UpTo 5 Lakhs Per Annum
- Location: Bangalore, India
Job Responsibilities
- Ability to flex between phone & data channels
- Build customer trust through their interaction
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Act with integrity & think customer-first in every interaction
- Leverage internal processes and resources to drive resolution
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
- Follow specified process guidelines to bring about resolution
Job Requirements
- Be an active listener and deal well with objection
- Should be able to speak in English and Hindi
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Ability to multitask, prioritise, and manage time effectively
- Multilingual skills (spoken + written) in South Indian languages are preferred
- Be a team player, flexible and open to feedback
Apply Link: Click Here
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