PhysicsWallah Is Hiring | Work From Home Job | Customer Service Associate | Urgent Hiring

PhysicsWallah Is Hiring | Work From Home Job | Customer Service Associate | Apply Now
About PhysicsWallah Company

It is India’s leading ed-tech company which provides quality content at affordable prices to JEE and NEET aspirants and students of classes 9-12.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Service Associate
  • Qualification: BBA, BCA,, Post Graduate or Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.28400 Per Month

Job Responsibilities

  • Create a comfortable and open environment to encourage students to share their opinions, suggestions, and concerns
  • Compare our institution’s performance with that of competitors in terms of student satisfaction and feedback
  • Calculate Net Promoter Score using the feedback received, identifying promoters, passives, and detractors
  • Conduct thorough competitor analysis to understand industry trends, best practices, and potential areas of differentiation
  • Initiate phone calls to students of the designated category to gather feedback on their experiences
  • Record feedback accurately and ensure that all relevant information is captured during the conversation

Job Requirements

  • Basic knowledge of business fundamentals
  • Strong interpersonal and communication skills, with the ability to engage effectively with students and colleagues
  • Basic knowledge of excel and docs
  • Prior experience in feedback collection, NPS calculation, and competitor analysis is a plus.
  • Good communication skills
  • Strong knowledge in the edtech field

Apply Link: Click Here

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