Prodigal Job | Customer Support Manager | Work From Home Job
About Company
With products tailored to the financial services industry, Prodigal’s AI-powered tools offer actionable and relevant intelligence that aims to maximize collection revenues, enhance operational efficiency and minimize compliance risk for lenders and debt collections agencies.
Job Summary
Customer Support Manager serve as frontline technical resources for Prodigal’s customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
Job Description
- Job Type: Work From Home
- Qualification: 12th Pass/Graduates
- Experience: Freshers Can Apply
- Salary: Rs.25000 Per Month
Job Responsibilities
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues
- As a Customer Operations Manager you will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
- Document your technical work and research to help your colleagues improve the support experience
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
- You will be responsible for working with different internal code bases, systems & platforms and follow standard procedures to escalate unresolved issues to appropriate internal points of contact
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed
Job Requirements
- Good in problem analysis, troubleshooting, requirement analysis
- Excellent written and verbal communication skills
- High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
- Willing to work during the US shift. 6PM to 3AM IST or 7PM to 4AM IST
- Highly driven individual with an execution focus and a strong sense of urgency
- Proven working experience in enterprise technical support, IT support or as a technical engineer in a startup or in an unstructured environment
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