ResultsCX Is Hiring | Work From Home Job | Real Time Analyst Job
Job Summary
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.
Job Description
- Job Type: Work From Home Job
- Post Name: Real Time Analyst
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.40000 Per Month
Job Responsibilities
- Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds
- Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
- Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis
- Watch staffing levels at each site to ensure planned coverage is met on the interval level
- Serve as the main contact point between Results and our Client Partners
- Provide real-time skilling adjustments
- Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements
- Develop and Implement KPI Action Plans to drive performance goals
Job Requirements
- Strong written and verbal communications skills
- Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus
- An analytical mind set and excellent attendance
- Strong attention to detail
- Exceptional problem solving skills
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