ResultsCX Job | Real Time Analyst | Work From Home | Freshers Can Apply | Urgent Hiring
About ResultsCX Company
ResultsCX design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. It is a premier customer experience partner to Fortune 100 and 500 companies.
Job Description
- Job Type: Work From Home
- Post Name: Real Time Analyst
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.37000 Per Month
Roles And Responsibilities
- Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis
- Watch staffing levels at each site to ensure planned coverage is met on the interval level
- Develop and Implement KPI Action Plans to drive performance goals
- Serve as the main contact point between Results and our Client Partners
- Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds
- Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements
- Provide real-time skilling adjustments
Job Requirements
- Strong written and verbal communications skills
- Exceptional problem solving skills
- An analytical mind set
- Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus
- Strong attention to detail
Apply Link: Click Here