Smallcase Job | Work From Home Job | Customer Support Associate Job | Urgent Hiring
Job Summary
It’s Platforms are used by over 300 of India’s largest financial brands and most respected institutions. Smallcase is a leading provider of investment products & platforms to over 10 million Indians. It has been focused on offering innovative investing experiences & technology.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Associate
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.26000 Per Month
Job Responsibilities
- Document any feedback received from the customers for review by the product team at a later stage
- Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
- Track relevant support metrics and prepare reports for the purpose of quality assessment
- Work in coordination with the support teams of our partners to ensure quick resolutions
- Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
Job Requirements
- You always put the team’s goals ahead of your personal ones in working towards a common goal
- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution
- You want nothing short of a brilliant experience for the end users
- You’re always intrigued by learning something new and don’t shy away from stepping out of your comfort zone
- You can communicate your thoughts effortlessly
Apply Link: Click Here