SocialPilot Is Hiring | Customer Success Associate | Work From Home | Job Updates
Job Summary
In this role, you will collaborate with cross-functional product teams, including UX and UI designers, product managers, engineers, customer success managers, and marketing managers. You will build meaningful SaaS products in the Martech space that the customers love. You will be part of a highly collaborative group of creative problem solvers with a passion for innovation.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Associate
- Qualification: Any Graduate
- Experience: 2 Years
- Salary: UpTo 7 Lakh Per Annum
Job Responsibilities
- Inform the product team about gaps in the product and potential ways to get better
- Help them prioritize what you know is important for our target customers
- Be that person who connects the product, design, engineering and marketing teams with the customer
- Help customers understand SocialPilot as a product
- Track product usage for our priority customers and intervene as needed
- Understand the use-cases customers are trying to fulfill. Understand their workflows
Job Requirements
- You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT
- 2+ years of experience in any customer facing role OR any real evidence of customer empathy
- Open to working in a hybrid shift with an overlap in hours with US time zones
- Understanding of product principles is a bonus
Apply Link: Click Here