Splunk Is Hiring | Technical Support Engineer Job | Work From Home/Office
Job Summary
This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, it’s growing marketplace of solutions, and more.
Job Description
- Job Type: Work From Home/Office
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.60000 Per Month
Job Responsibilities
- Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
- Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodology
- Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
- Drive continuous improvement of tools, processes, and product supportability
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Job Requirements
- Excellent time management skills with the ability to adapt to changing priorities of customer issues
- Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates
- Outstanding interpersonal skills and excellent communication
- Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge
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