Sprinklr Job | Technical Support Engineer Job | Work From Office
About Company
Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises. It is a leading enterprise software company for all customer-facing functions. It helps companies deliver human experiences to every customer, every time, across any modern channel.
Job Description
- Job Type: Work From Office
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 0-5 Years
- Salary: UpTo 13 LPA
- Location: Bangalore, Gurgaon
Job Responsibilities
- Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement.
- Capturing development areas for product improvement and drive interlocks with product managers and engineering
- Analyse support processes, identify areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations
Job Requirements
- Strong technical background with advanced computer skills
- Strong analytical and problem-solving skills
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Ability to think on your feet and remain calm under pressure
- Ability to work in a highly collaborative and fast-paced environment
- A drive to dig into the details of a system or process to solve customer problems
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