American Express Recruitment 2025 | Job Updates | TCPS Analyst | Work From Office
Job Summary
Deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products. Operations team ensures extraordinary customer service for it’s customers and merchants in a 24×7, multi-lingual environment.
Job Description
- Job Type: Work From Office
- Post Name: TCPS Analyst
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: UpTo 5 Lakh Per Annum
- Location: Gurgaon, India
Job Responsibilities
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques
- Manage change effectively to meet / exceed performance targets
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques
- Process Refund Requests, Overspend and Excessive balance cases
- Respond to customer escalation and conduct a root cause analysis of the escalation
Job Requirements
- Good oral and written communication skills in English
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
- Graduate with 0 to 3 years of Prior Experience
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail
- Good listening and decision-making skills
Apply Link: Click Here
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