Coates Is Hiring For Technical Support Engineer Job | Work From Office
Job Summary
Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies. You will work as a bridge between customers and Coates Group’s internal team, providing customers with technical solutions and ongoing technical support.
Job Description
- Job Type: Work From Home Job
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers Can Apply
- Salary: UpTo 6 Lakh Per Annum
Job Responsibilities
- Maintain strong customer rapport and excellent, timely communication
- Provide phone and email support, or remote assistance, to all clients
- Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
- Timely escalation of technical issues to L3 Support engineer
- Interact with the Project Manager and Support Lead for tickets that require escalation.
- Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
- Update and work-assigned cases in a timely manner adhering to the SLA
Job Requirements
- Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
- Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
- Basic knowledge in IT systems, networking or hardware
- Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
- Comfortable working on a rotational shift pattern, including night shifts
- Understanding of server-client architecture
Apply Link: Click Here