Trellix Is Hiring | Work From Office Job | Customer Success Engineer Apprentice | Urgent Hiring
Job Summary
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning of software. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging Network security Products.
Job Description
- Job Type: Full Time
- Post Name: Customer Success Engineer Apprentice
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: UpTo 10 LPA
- Location: Bangalore, India
Job Responsibilities
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution
- Identify data requirements and assist with data collection as required
- Conduct remote sessions with customers as required
- Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience
Job Requirements
- Excellent verbal and written communication skills
- Strong, proven customer service skills and experience supporting customers in large/global scale environments
- Customer focused, with a pro-active and responsive approach
- Ability to multi-task, prioritize job requirements, and meet deadlines
- Able to understand and define customer needs
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