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Job Summary
The analyst plays a critical role in generating insights from customer support data, pinpointing key concerns, identifying gaps in existing processes, and empowering stakeholders to make data-backed decisions that improve customer experience and deliver business value through a smoother, more effective support journey.
Job Description
- Job Type: Work From Office
- Post Name: Business Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 12 LPA
- Location: Hyderabad, India
Job Responsibilities
- Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to drive long-term improvements
- Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data
- Deliver actionable insights through clear, compelling storytelling that supports strategic decision-making
- Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations
- Foster a collaborative team culture and mentor peers by sharing knowledge
Job Requirements
- Proficiency in Python for data analysis and automation tasks
- Proven experience in stakeholder management and presenting insights
- Self-starter with a proactive approach to identifying opportunities for improvement
- Strong business acumen and the ability to translate business questions into analytical solutions
- Strong skills in G-Suite tools
- Excellent communication skills and a flair for data-driven storytelling
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