Vimeo Is Hiring | Customer Support Specialist Job | Work From Home | Job Updates
Job Summary
This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts. Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.49000 Per Month
Job Responsibilities
- Develop a deep understanding of Vimeo’s Platform and Video product area and become a trusted advisor for our customers, driving product success and user satisfaction
- Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms
- Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
- Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams
Job Requirements
- Proven experience in a customer-facing technical support role, ideally within a SaaS environment
- Strong technical aptitude and the ability to quickly learn and adapt to new technologies
- Understanding of digital video/audio compression codecs like H.264, ProRes, HEVC, and AAC
- Excellent communication, interpersonal, and problem-solving skills
- Basic understanding of HTML and CSS
- Experience in an omni-channel support organization, providing support via tickets, phone and chat
Apply Link: Click Here
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