Sutherland Recruitment 2025 | Application Support Analyst Job | Work From Home
Job Summary
The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. This company is seeking an attentive and goal-oriented person to join us as Application Support Analyst.
Job Description
- Job Type: Work From Home
- Post Name: Application Support Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Salary: Rs.33000 Per Month
Job Responsibilities
- Write and execute SQL queries to analyze system logs, database tables, and other data sources.
- Optimize SQL queries for performance and efficiency
- Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions
- Document all support activities and resolutions in the ticketing system as part of process and for future reference
- Provide first line of support for healthcare Applications reported by users
- Participate in team meetings to discuss issues, process improvement and product updates
- Strive to deliver exceptional customer service and support to enhance user satisfaction
Job Responsibilities
- US Healthcare/Technical support experience preferred
- Excellent problem-solving and troubleshooting skills
- Knowledge of ITIL best practices is a plus
- Strong technical skills, including knowledge of operating systems, databases, and networking
- Strong verbal and written communication skills
Apply Link: Click Here
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