Sutherland Recruitment 2025 | Application Support Analyst Job | Work From Home | Job Updates

Sutherland Recruitment 2025 | Application Support Analyst Job | Work From Home

Job Summary

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. This company is seeking an attentive and goal-oriented person to join us as Application Support Analyst.

Job Description

  • Job Type: Work From Home
  • Post Name: Application Support Analyst
  • Qualification: Bachelor’s/Master’s Degree
  • Experience: 0-2 Years
  • Salary: Rs.33000 Per Month

Job Responsibilities

  • Write and execute SQL queries to analyze system logs, database tables, and other data sources.
  • Optimize SQL queries for performance and efficiency
  • Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions
  • Document all support activities and resolutions in the ticketing system as part of process and for future reference
  • Provide first line of support for healthcare Applications reported by users
  • Participate in team meetings to discuss issues, process improvement and product updates
  • Strive to deliver exceptional customer service and support to enhance user satisfaction

Job Responsibilities

  • US Healthcare/Technical support experience preferred
  • Excellent problem-solving and troubleshooting skills
  • Knowledge of ITIL best practices is a plus
  • Strong technical skills, including knowledge of operating systems, databases, and networking
  • Strong verbal and written communication skills

Apply Link: Click Here

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