Wipro Is Hiring | Customer Service Representative Job | Work From Office | Urgent Hiring | Apply Now!

Wipro Is Hiring | Customer Service Representative Job | Work From Office | Urgent Hiring

Job Summary

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Job Description

  • Job Type: Full Time
  • Post Name: Customer Service Representative
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.30000 Per Month
  • Location: Noida, Uttar Pradesh, India

Job Responsibilities

  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Maintain and update self-help documents for customers to speedup resolution time
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Job Requirements

  • Knowledge of assigned process, tools and systems
  • Problem solving and decision making
  • Effective Communication skills
  • Flexible to work in rotational shifts
  • Attention to Detail
  • Ability to multitask in a fast paced environment

Apply Link: Click Here

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