Wipro Is Hiring For Customer Service Representative | Work From Office | Graduate Job
Job Summary
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Job Description
- Job Type: Work From Office
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.30000 Per Month
- Location: Greater Noida, Gurgaon, India
Job Responsibilities
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Follow standard processes and procedures to resolve all client queries
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Job Requirements
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Accurately process and record all incoming call and email using the designated tracking software
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