Sophos Is Hiring | Contract Renewals Specialist | Work From Home Job
Job Summary
Managing and analyzing the renewal process for it’s key partners’ existing customer base. This individual will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. The ideal candidate will possess strong analytical skills, excellent attention to detail, and a deep understanding of business processes related to customer renewals.
Job Description
- Job Type: Work From Home
- Post Name: Contract Renewals Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.40000 Per Month
Job Responsibilities
- Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process
- Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience
- Analyze and track key metrics and data related to customer renewals, including renewal rates, churn, revenue forecasts, and customer behavior
- Generate regular reports and provide insights to drive decision-making and identify improvement opportunities
- Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process
- Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience
Job Requirements
- Strong analytical skills with the ability to interpret complex data and derive actionable insights
- Proficiency in using data analysis tools and software, such as Microsoft Excel, Power BI/Tableau, Salesforce, or similar CRM systems
- Proven experience as a business analyst, preferably in a renewal management or customer success role
- Excellent attention to detail and organizational skills, ensuring accuracy in contract management and data analysis
- Proven experience as a business analyst, preferably in a renewal management or customer success role
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