Zones India Is Hiring | Service Desk Job | Work From Home Job | Urgent Hiring
About Company
It is a global IT solutions provider committed to help businesses in their digital transformation. It is a part of Zones, LLC, headquartered in Auburn, Washington US. Zones, LLC is a $2 Billion company operating in 80+ Countries and has grown for over 35+ years, the future looks brighter every day.
Job Summary
Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing.
Job Description
- Job Type: Work From Home
- Post Name: Service Desk
- Qualification: Bsc (IT, Computer) or B.Tech/BE, BCA, M.Tech, MCA, Msc (Computer)
- Experience: 0-6 Months
- Salary: Rs.32000 Per Month
Job Responsibilities
- Escalate unresolved issues to the next level of support personnel
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Determine the best solution based on the SOP’s/KB’s related to the issue and the relevant details provided by customers
- Identify and suggest possible improvements to procedures & KB articles
- Record events and problems and their resolution in logs
Job Requirements
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- Strong customer service experience
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting
- Excellent communication skills is must
- Ability to work in a team environment and communicate effectively through chat systems
Apply Link: Click Here