Atlan Recruitment | Work From Home Job | Technical Support Engineer Job
Job Summary
This company is looking for someone who can help it scale it’s customer support function and help Atlan be truly great at customer service. If you’re looking for a high-impact opportunity, at a fast-growing startup, and truly believe that user & customer delight can be one of the biggest moats for a company.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers Can Apply
- Location: Across India
Job Responsibilities
- Work closely with the CS and Engineering team to enhance the quality of existing products.
- Proactively take calls and manage service levels and abandon rates during business-critical needs.
- Take ownership of customer issues and follow up on the status of problems with respective workgroups on behalf of the end customer.
- Handle major incidents by coordinating with multiple teams.
- Craft well-written, user-facing communication and documentation.
- Build processes to scale customer support including ticketing management, SLAs, workflows and more.
Job Requirements
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues while working within escalation procedures.
- Excellent problem-solving, documenting troubleshooting and problem resolution steps.
- Logging and keeping records of various issues to help the team prioritise fixes and automations, along with measuring the product quality.
- Good to have the understanding of at least one of the programming languages (PHP, Java, Python).
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