Gartner Recruitment 2025 | Work From Office Job | Client Success Specialist | New Job Updates
Job Summary
You will need to understand the details of our tech stack, learn the myriad sales functions we support, and keep our team organized by constantly optimizing our queue and our processes. The ideal candidate will take ownership of our internal help desk queue, support clients with CRM integration technical support, and will work closely with dozens of product and engineering teams to ensure issues & projects are completed.
Job Description
- Company Name: Gartner
- Job Type: Work From Office
- Post Name: Client Success Specialist
- Qualification: Any Graduate
- Experience: 1-3 Years
- Location: Gurgaon, India
Job Responsibilities
- Provision new hires & internal transfers with key technology needed for their roles
- Document new workflows and processes as our business evolves and share how-tos in both written and video format
- Manage a bug reporting queue for all of Digital Markets and triage incoming tickets based on priority and product team ownership
- Create & manage ongoing processes to track the usage of our tech stack
- Enable, test, and troubleshoot CRM integrations for clients
Job Requirements
- Excellent written and oral communication, with strong comfort in virtual meetings and working in a remote-first environment.
- Desire for learning & growth within a fast-paced environment.
- Ability to work with and communicate with our internal tech teams, and able to understand and disseminate information appropriately to various team members.
- Familiarity with the product development process is a plus.
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