Adobe Job | Work From Home Job | Associate | Customer Retention | Urgent Hiring
About Adobe Company
Company is passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Adobe is on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
Job Description
- Job Type: Work From Home
- Post Name: Associate, Customer Retention
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.40000 Per Month
Job Responsibilities
- Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us
- Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible
- Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail
- Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services
- Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customer’s request or issue
- Identify opportunities to turn dissatisfied customers into happy customers
Job Requirements
- Work independently within established procedures associated with the specific job function and consistently exceed in all metrics
- Goal oriented, self-motivated, confident, thorough and tenacious with excellent communication and influencing skills
- Advanced communication (Written and Verbal) and interpersonal skills
- General global cultural awareness, as they will be supporting customers from different regions
- Proficiency to use web-based tools to stay current on Adobe products, features, services and offers
- Understanding of key concepts of First Call Resolution and Customer Satisfaction
- Advanced negotiation and conflict resolution skills
Apply Link: Click Here
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