Amazon Is Hiring For Cloud Support Engineer | Work From Office Job | Graduate Job
Job Summary
Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring.
Job Description
- Job Type: Work From Office
- Post Name: Cloud Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers Are Eligible
- Salary: UpTo 14 LPA
- Location: Bangalore, India
Job Responsibilities
- Interact with leading technologists around the world and resolve customer issues
- Drive customer communication during critical events
- Work on critical, highly complex customer problems that may span multiple AWS services
- Partner with Amazon teams in India to help reproduce and resolve customer issues
- Drive projects that improve support-related processes and our customers’ technical support experience
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
- Write tutorials, how-to videos, and other technical articles for the developer community
Job Requirements
- Excellent oral and written communication skills
- Strong customer focus & multi-tasking skills
- Self-starter who is excited about technology
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Exposure to Cloud computing
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