Amazon Job | Content Ops Associate Job | Latest Job Updates | Hiring Now
Job Summary
The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. This company is seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements.
Job Description
- Company Name: Amazon
- Job Type: Work From Office
- Job Role: Content Ops Associate
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: UpTo 4 LPA (Expected)
- Location: Hyderabad, India
Job Responsibilities
- Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes
- Collaborate effectively within the team and contribute to the growth and success of the program
- Follow established Standard Operating Procedures to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems
- Identify trends and patterns from audits to contribute to continuous process and program improvements
- Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets
Job Requirements
- Proficiency in Excel, Word, PowerPoint, and SQL
- Excellent written and verbal communication skills for escalations and stakeholder collaboration
- Strong problem-solving skills with a proactive approach to escalations
- Strong attention to detail with a focus on data accuracy
- Adaptable and quick to learn new systems and processes
- Experience in catalog management or content-related roles
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