Amazon Job | Work From Home Job | Digital Device & Alexa Support | Apply Now

Amazon Job | Work From Home Job | Digital Device & Alexa Support

About Job Summary

Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal.

You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.

Job Description

  • Job Type: Work From Home
  • Post Name: Digital Device & Alexa Support
  • Qualification: 12th Pass or Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.32000 Per Month

Job Responsibilities

  • Responsible for conducting escalations when necessary
  • Investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers
  • You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers

Job Requirements

  • The availability to work varying shifts from Monday to Sunday within the operating hours of 12 am to 12 pm
  • You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum 20 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)
  • Strong communication skills in {English] (both written and oral fluency)
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

Additional Requirements

  • Friendly and customer-focused in every situation
  • Comfortable multi-tasking in a high-energy environment.
  • Logical and analytical thinking
  • Ability to learn quickly and embrace change

Apply Link: Click Here

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