Amazon Recruitment 2026 | Work From Home Job | Support Associate Job | Urgent Hiring
Job Summary
Amazon is hiring for the role of Support Associate. In this role, you resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved as per process.
Job Description
- Company Name: Amazon
- Job Type: Full Time
- Post Name: Support Associate
- Qualification: Any Graduate
- Experienced: Entry Level
- Location: Hyderabad, Bangalore, India
Job Responsibilities
- Respond promptly to employees’ urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee’s changing needs during live interactions.
Job Requirements
- Speak, write, and read fluently in English.
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars.
- Effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support.
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.).
- Excellent multitasking abilities, strong verbal and written communication skills.
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