American Express Job | Executive | Operations | Work From Home
About Company
American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.
It continue to focus on digital innovation with a strong commitment to backing the customer experience through differentiated products and services.
Job Description
- Job Type: Work From Home
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.33000 Per Month
Job Responsibilities
- Should have knowledge of KYC.
- Creation of Case on the relevant tools, maintenance of trackers and files for the team
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
- Focus on merchant requirement, productivity, and efficiency to ensure sla’s are met
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Ensure adherence to and compliance with organization policies and audit controls.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
- Contribute towards team goals by strictly managing individual productivity & quality targets.
Job Requirements
- Excellent oral and written communication skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong interpersonal and coordination skills.
Apply Link: Click Here
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