American Express Job | TCPS Analyst Job | Work From Home/Office | Apply Online
Job Summary
TCPS operations team ensures extraordinary customer service for our customers and merchants in a 24×7, multi-lingual environment. The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products.
Job Description
- Job Type: Work From Home/Office
- Post Name: TCPS Analyst
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.37000 Per Month
- Location: Gurgaon, India
Job Responsibilities
- Process Refund Requests, Overspend and Excessive balance cases
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques
- Manage change effectively to meet/exceed performance targets
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques
- Respond to customer escalation and conduct a root cause analysis of the escalation
Job Requirements
- Good oral and written communication skills in English
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and trouble
- Good listening and decision-making skills
- Should not be on any form of counselling
- Work in a 24×7 work environment in a customer facing calling profile
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